Common Crypto Issues We Resolve
Withdrawal Problems
Having trouble moving your crypto out of an exchange or wallet?
- Pending withdrawal for hours/days
- Withdrawal limit exceeded
- Incorrect withdrawal address
- Missing withdrawal confirmation
- High network fees calculation
- Exchange withdrawal suspended
Deposit Issues
Deposits not showing up in your account?
- Deposit not appearing after 1+ hours
- Wrong network used for deposit
- Incorrect deposit address
- Minimum deposit not met
- Exchange deposit delays
- Pending deposit confirmations
Transaction Problems
Issues with crypto transactions and transfers?
- Stuck/unconfirmed transactions
- Sent to wrong wallet address
- Incorrect transaction fees
- Double-spend concerns
- Memo/tag missing for deposits
- Transaction hash not found
Security & Access
Security concerns and account access issues?
- Lost private keys or seed phrase
- Two-factor authentication issues
- Suspicious account activity
- Account hacked or compromised
- Password reset problems
- Email/phone verification fails
Frequently Asked Questions
Withdrawal delays can happen due to: 1) Network congestion on the blockchain, 2) Exchange security checks and manual reviews, 3) Insufficient network fees, 4) Withdrawal limits or holds on your account, 5) Wallet maintenance or technical issues. Most withdrawals process within 30 minutes to 2 hours, but during high traffic periods it can take longer.
First, check the transaction ID on a blockchain explorer. If confirmed but not in your account: 1) Verify you used the correct deposit address and memo/tag if required, 2) Ensure you selected the right network (e.g., ERC20 vs BEP20), 3) Check if the deposit meets minimum requirements, 4) Contact the exchange/wallet support with your transaction details. Never send another deposit to try to "unstick" the first one.
Unfortunately, cryptocurrency transactions are irreversible. Once sent to a wrong address, funds cannot be recovered unless the recipient voluntarily returns them. Some exchanges may help if you sent to another user on the same exchange. Always double-check addresses before sending and send a small test transaction first when dealing with new addresses or large amounts.
Different networks (ERC20, BEP20, TRC20, etc.) are separate blockchains. Sending crypto via the wrong network can result in lost funds. Always check which network your exchange/wallet supports for deposits. For example, if you send USDT via ERC20 to a BEP20 address, your funds may be lost permanently unless the receiving service supports recovery.